Policy & Returns 2022
When purchasing & completing an order with The Electric Cowgirl Boutique - By Clicking "I Agree To Terms & Conditions" at checkout. Buyer agrees, they accept, understand, & have read and are in agreeance to the policy listed below.
Once an item(s) are "purchased" no refund will be issued , only store credit, even if the item(s) have not shipped -- .
We ask for 8-10 Business days for shipping (we are closed Sundays, Mondays.)
- Business hours are 10am-7pm EST Standard time orders placed after 7pm on business days are considered ordered next day.
*Please read washing instructions upon receiving, The Electric Cowgirl Boutique is not responsible if an item is washed and shrinks, that has instructions to was by hand.
*Clothing color may have a slight different color then pictured due to lighting, & monitor colors.
Defective Items or package discrepancies:
Life happens and we make mistakes & may accidentally send the wrong or damaged items, they must be claimed within 2 days of receiving (marked delivered)-- or is considered wear & tear. (Exterior packaging cannot be damaged see shipping section) If worn or washed within receiving (in 2 day frame or after) The Electric Cowgirl Boutique is not responsible for damage/wear & tear - if same item is in stock we will replace damaged/wrong item, damaged/wrong item must be sent back within 5 Days of receiving ( paid label will be sent), if not sent back within 5 days - it will be issued store credit. No refunds.
If damaged please email theelectriccowgirlboutique.com photos of the damaged item(s) within two days of receiving. ((Photos must be sent within two days)) Make sure you choose and paid for route insurance - The Electric Cowgirl Boutique is not responsible for damaged items.
When you receive your order and end up wanting to send it back for store credit, you have 2 days post delivery to contact us so we know its being sent back (Email us at TheElectricCowgirlBoutique.com). The item(s) must be in perfect condition with the tags still on to be considered for store credit, and item(s) that do not have tags or are in poor condition will be sent back to you. Once we receive your order back to us we will issue you a virtual gift car for the amount of your item(s).
* ALL SALE ITEMS ARE FINAL SALE. NO EXCHANGES OR STORE CREDIT WILL BE OFFERED*
